Shipping policy
SHIPPING POLICY
Effective Date: August 10, 2026
ORDER PROCESSING
Opsequium LSS products are made especially for each customer after an order is placed. Standard production and fulfillment generally take 2–5 business days before shipment.
Business days do not include weekends or holidays. Production may take longer during holidays, product launches, unusually high order volumes, or circumstances outside our reasonable control.
SHIPPING DESTINATIONS
We ship to the destinations available during Shopify checkout. If a country or region does not appear as an available option, we are currently unable to ship there.
SHIPPING RATES
Shipping charges are calculated and displayed at checkout based on the product, destination, and available delivery method.
Customers are responsible for reviewing all shipping charges before completing an order.
ESTIMATED DELIVERY TIMES
Estimated shipping times begin after production is complete:
• United States orders: approximately 1–8 business days after fulfillment
• International orders: approximately 1–20 business days after fulfillment
Production time and shipping time are separate. These timeframes are estimates and are not guaranteed delivery dates.
Delivery may be delayed by carriers, weather, customs processing, holidays, service disruptions, incorrect addresses, or other circumstances outside our reasonable control.
TRACKING INFORMATION
When tracking information becomes available, it will be sent to the email address provided during checkout.
Tracking information may require additional time to update after a shipping label is created. Customers are responsible for monitoring tracking information and making arrangements to receive their packages.
MULTIPLE SHIPMENTS
Products in the same order may be produced or shipped from different fulfillment locations. As a result, an order may arrive in more than one package and on different dates.
No additional shipping charge will be added after checkout solely because an order is divided into multiple packages.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Please contact info@opsequiumlss.com immediately if you discover an address error. We cannot guarantee that an address can be changed after an order enters production or fulfillment.
If a package is returned because of an incorrect or incomplete address, an unclaimed delivery, or a customer’s failure to collect the package, additional shipping charges may apply before it can be reshipped.
CUSTOMS, DUTIES, AND IMPORT TAXES
International customers are responsible for customs charges, duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are not controlled by Opsequium LSS and are not included in the product price or shipping charge unless expressly stated during checkout.
DELAYS AND LOST PACKAGES
If tracking has not updated or a package has not arrived within five business days after the estimated delivery date, please contact us at info@opsequiumlss.com.
Claims involving packages believed to be lost must be reported within 30 days of the estimated delivery date. Please include your order number and shipping information.
We will review the tracking information and work with the carrier and fulfillment provider to determine whether the order qualifies for replacement or refund.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please:
• Confirm the shipping address on your order
• Check all entrances and delivery areas
• Ask members of your household or neighbors
• Contact the shipping carrier for additional delivery information
If the package remains missing, contact info@opsequiumlss.com as soon as possible. A replacement or refund is not guaranteed when carrier tracking confirms delivery, but we will review the circumstances and available information.
DAMAGED OR INCORRECT ORDERS
If an order arrives damaged, defective, misprinted, or incorrect, please follow our Return, Refund, and Cancellation Policy:
https://shop.opsequiumlss.com/policies/refund-policy
CONTACT
Questions about shipping may be directed to:
Opsequium LSS
A trade name of Opsequium Legal Support Solutions, LLC
Email: info@opsequiumlss.com
Website: https://shop.opsequiumlss.com